Forward Deployed Engineer

Bridge cutting-edge AI with real-world enterprise impact.

About Dialtone

Dialtone is building the platform layer for enterprise-grade agentic AI. Our stack spans real-time orchestration, retrieval-augmented reasoning, dynamic tool calling, and human-in-the-loop oversight - all delivered as production SaaS. Enterprises rely on Dialtone Agents to automate thousands of hours of cross-system work each month.

We’re not just gluing APIs together; we’re inventing deeply technical infrastructure that makes large-language-model reasoning reliable, observable, and secure at scale.

What you’ll do

• Solution architecture
  Partner with customers to map business workflows to Dialtone’s agent platform. Design integrations, data flows, and human-in-the-loop checkpoints that meet reliability, security, and compliance needs.
• Hands-on implementation
  Build custom connectors, prompt templates, and evaluation harnesses in TypeScript / Python. Stand up QA pipelines and performance dashboards that prove success.
• Technical project ownership
  Drive projects from discovery to production launch. Coordinate with customer engineering, security, and ops teams while looping back insights to Dialtone’s product and core engineering groups.
• Best-practice evangelism
  Create reference architectures, sample repos, and internal playbooks so future deployments move faster.
• Rapid feedback loop
  Test new platform features in the wild, debug edge cases, and influence the roadmap with real-world requirements.

You might be a fit if you…

• Have 3-8 yrs delivering production software or solutions architecture for enterprise customers.
• Are fluent in TypeScript / Node.js / Python - bonus for Go or Rust - and comfortable writing Terraform or Pulumi when infra needs it.
• Have deployed distributed systems: queues, event buses, or data pipelines that process millions of events daily.
• Thrive at whiteboarding with customers, translating fuzzy requirements into crisp technical specs and shipped code.
• Understand the nuances of security reviews, SOC2, and enterprise SSO/SCIM rollouts.
• Communicate clearly with both execs and engineers - written design docs are your default, not an afterthought.

Extra credit

• Prior experience with LLM or agentic frameworks (LangChain, DSPy, ReAct).
• Contributions to open-source integration tooling, SDKs, or CLIs.
• Familiarity with ERP, CRM, or data-warehouse ecosystems (SAP, Snowflake, Databricks).

Why Dialtone?

• Front-row seat to AGI-era systems - deploy agents that reinvent how enterprises work.
• High leverage - customer-facing autonomy plus direct influence on core product.
• Competitive comp + meaningful equity - you win when the company wins.
• Work style - Onsite in Mountain View, CA.
• Hardware stipend • full health/vision/dental • 401(k) match • unlimited PTO.

We move fast: you’ll meet the founders within a week.

Join us to bring agentic automation from concept to production - one transformative deployment at a time. 🚀