Associate CSM
CloudEagle
India Gate, New Delhi, Delhi, India · Fairfax, VA, USA · Remote
Posted on Aug 21, 2025
🏢Company description
CloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% on their software spend and hundreds of hours renewing and buying apps.
📄Job description
We are seeking an experienced and dynamic Junior Customer Success Manager to join our team. As a Junior Customer Success Manager, you will play a critical role in driving customer success and satisfaction, maximizing customer lifetime value, and fostering long-term relationships with our clients. You will collaborate closely with cross-functional teams to ensure customer success at all stages of the customer journey. The ideal candidate is passionate about delivering exceptional customer experiences, possesses strong leadership skills, and has a proven track record in driving customer success in a B2B environment.
📋Responsibilities
- Ensure value delivery to customers on a weekly or biweekly basis.
- Raise support tickets, follow up with engineers, and keep customers updated.
- Follow up with customers to ensure they complete their assigned tasks.
- Assign and track tasks for ongoing projects.
- Assist with direct software integrations.
- Send notification reminders as needed.
- Ensure timely renewals of customer contracts.
- Support and contribute to customer success initiatives.
⭐Preferred Skills
- Bachelor's or Master’s degree in engineering.
- Proven experience as a Customer Success Manager or similar customer-facing role in a B2B environment.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret customer data and derive actionable insights.
- Goal-oriented mindset, with a track record of meeting or exceeding customer success targets.