Develop structured processes that make it easy to bring new external stakeholders into our operating model
Serve as the point of contact for operational matters, ensuring expectations are set, tracked, and met
Build and refine playbooks, frameworks, and tools that drive consistency and scale
Work closely with Product, Engineering, and Customer Success to align external-facing operations with internal objectives
Define KPIs, track performance metrics, and provide reporting and insights that drive accountability
Proactively identify inefficiencies and design improvements that streamline operations

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